Characteristics of an efficient healthcare Chatbot that injects operational excellence and yields remarkable amount of cost saving
Service enhancement and compatible conversation offering based on data and analytic: The well-developed Chatbot records the data and trends, monitors the user interactions as a part of their self-learning process to respond the user. As a result, there is consistent enhancement in services based on real time data and its analytics.
More human: Chatbot conversations must be able to detect and respond the crucial emotional state of patients.
Intent Recognition: Ability to figure what the user is trying to ask or request. Even if the user uses unexpected phrase, the bot should be able to process the request by one or the another way
Logical Dialog Management: Ability to hold the meaningful conversation beyond simple question and answer
Platform for Versatile Interaction Channels: A platform that can easily connect desired social media and messing applications, organization’s web application and / or voice interface
Interesting conversational interface: Chatbots are not command driven programs anymore they are rather Virsual Assistant. For increased acceptance, a compelling conversational interface that produces relevant conversation with images and videos where applicable is one of the most significant aspect.
Efficient enough to automate the task: Well connected with back-end system, the Chatbot should automate the task by navigating the user to the perfect locus
Security & Compliance: Healthcare domain is a well regulated and data sensitive region. A highly secured Chatbot that also supports regulatory compliance processes
Context scalability: Ability to handle massive amount of data and context scalability are another vital characteristics of a value adding Chatbots
Key ingredients of a Chatbot developed based on AI structures
In the world of computer technology, interaction mechanism and visual layouts have been transited to intelligent conversation designing with the emergence of Chatbot. Chatbot Development is generally based on key structures of AI:
How community is benefited due to healthcare Chatbots?
- Elderly patients or people livening in rural area can easily get access to timely and effective healthcare
- Patients can get continuous medical care even after getting discharge from hospital involving less or no human efforts
- Healthcare hurdles caused due to geographical isolation or age impairments can be minimized
- Seamless access to healthcare 24*7
How Azilen can contribute?
From exploration to implementation, Azilen assist the healthcare providers during each of the following AI application phases at their organization and deliver the fully working integrated technology solution.
- Understanding the community and business value of a healthcare organization
- Exploring all possibilities of applying conversational AI based on the 360-degree holistic analyses
- End to end conceptualizing the Chatbots along with their customer journeys across all touch points
- Bot development (both MVP & full scale) and implementation
As a reputed chatbot development company, Azilen holds capabilities to develop various types of clinically intelligent Chatbots to deliver smart and automated conversation experiences to both the patient and the healthcare personnel.