Spoonzo BYOD Digital Menu Application

Spoonzo is B2C BYOD solution specially developed for Hospitality industry. It is aimed to replace paper menus with an interactive application for Restaurants, cafes, Pubs & Bars. Users with Spoonzo in their smart phones can get the entire menu of restaurant and much more, just by scanning QR code placed on the table. Spoonzo gives businesses the opportunity to increase market presence and directly connect with guests using mobile as a medium.
Technical Highlights

Technical Highlights

  • Native iOS/Android based BYOD application.

  • Instance based server optimization reducing server utilization during non-peak hours.

  • Payment Gateway & Social Media integration.

  • POS & Kitchen Monitor integration.

  • Back end – Customized backend for managing end to end details of users and menu.

  • Optimized combination of NoSQL(MongoDB) & MySQL.

  • Interactive UI/UX designs.

  • Capable to support 50 million users.

Challenges

Challenges

  • As the hospitality app is supposed to be congruent with multiple restaurants, a robust and out of the box architecture was required to handle end to end data and process management

  • End to end order management was expected to be managed in line with rush hour chaos, payment process

  • Next level customer experience was the ultimate objective in the competitive hospitality environment mapping with the towering patron expectations

Architecture

Architecture

Solution

solution

  • 1
    A Native iOS/Android based BYOD application with customized backend for managing end to end details of users and menu
  • 2
    Captivating and interactive UI/UX designs with highly scalable architecture capable of handling 50 million users flawlessly
  • 3
    Integrations: Payment Gateway & Social Media integration, POS & Kitchen Monitor integration
  • 4
    Features: Attractive visual display of dishes, Live Analytics of the order pattern, Loyalty & Rewards management, Customized search and filter
  • 5
    Optimized combination of NoSQL (MongoDB) & MySQL and instance based server optimization to reduce server utilization during non-peak hours
  • 6
    Impressive navigations, quick call for various services, personalized food adoptions, sharing of feedback-reviews, suggestions and referrals
Experience

Consumer Experience

  • Easy and impressive menu navigation and food selection.

  • Customized search and filter.

  • Direct order from guest's own smartphones.

  • Quick call for various services.

  • Saving favorite dishes, sharing reviews, suggestions and referrals.

  • Loyalty & Rewards.

  • Have your patrons rate your dishes and experience and share it on social platforms to spread your popularity.

Business Benefits

Business Benefits

  • Handy Manus with guests on their own devices furnished a flexible and value added experience to customers in an innovative manner resulted as increased delight

  • Clients could utilize social media at its best for promotions of their products through connecting & engaging closely with their guests

  • Increased productivity of the restaurant’s staff with ease of work, especially during rush hours

Tools & Technologies

Tools Technologies