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AI-Powered Real-Time Speech Analytics Solution

Get real-time visibility into every customer conversation. Designed for modern call centers, product owners and CX teams, it helps you monitor call quality, track agent performance, and catch customer sentiment, instantly, or rather – analyze the voice with AI in real-time. No need to change your current systems. We make AI-powered call quality monitoring part of your existing workflows, data, or system.

Speech Analytics Solution

How We Enable Smarter Call Center Call Monitoring
and AI-Powered Speech Analytics

Great service starts with understanding every call. We help you go beyond random checks and hear the full picture - spotting patterns, emotions, and moments that need attention. It’s how smarter call monitoring really happens.
01

Automated Call Scoring - Scores calls for greetings, politeness, resolution, and SOPs.

02

Sentiment Detection – Flags customer emotions and escalation risks.

03

Topic & Keyword Tracking – Surfaces common issues and product mentions.

04

Compliance Checks – Monitors adherence to scripts and disclosures.

05

Real-Time Alerts & Summaries – Highlights urgent calls and logs summaries to CRM.

06

Dashboards & Reports – Visualizes trends, agent performance, and sentiment.

07

Secure & Scalable – Integrates easily; built for enterprise-grade protection.

08

Multilingual Analysis – Supports languages like Hindi, English, and more.

The Impact

01
Improve CSAT & NPS
02
Boost First Call Resolution
03
Reduce Average Handle Time
04
Optimize Agent Scorecards
05
Ensure Script & Compliance Adherence
06
Catch Emerging Issues Faster

Let’s talk scale, struggles, and solutions - get your free consultation and tailored action plan.

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How Speech Analytics Solution Transforms Call Center Teams

Our speech analytics solution turns everyday conversations into data your teams can act on. Whether it's performance, compliance, or customer sentiment, every role gets the clarity to improve.
  • Monitor 100% of calls
  • Spot high/low-performing teams instantly
  • Catch repeat-call issues early
  • Ensure full compliance at scale
  • Improve retention with actionable insights
  • Optimize ops with real-time call data
  • Track sentiment shifts over time
  • Surface trending complaints or praise
  • Align CX strategy with voice data
  • Identify friction in call journeys
  • Boost CSAT/NPS with faster fixes
  • Highlight what drives customer delight
  • Auto-score 100% of agent calls
  • Flag missed greetings or SOPs
  • Cut manual review time
  • Focus QA on outlier calls
  • Benchmark agent performance
  • Ensure compliance without effort
  • Embed smart speech analytics via API
  • Add filters like topic/sentiment in UI
  • Feed insights into CRMs or tools
  • Support multiple languages
  • Enable AI-tagged call reporting
  • Customize models for unique use cases
  • Pinpoint why AHT is rising
  • Reduce repeat calls through insights
  • Monitor FCR by team or product
  • Find training gaps from call data
  • Compare teams with real metrics
  • Guide staffing based on trends
  • Coach using flagged call moments
  • Address tone or empathy gaps
  • Customize training per agent
  • Speed up onboarding with examples
  • Track training impact on QA scores
  • Share real call clips for learning

Voice is the Most Underused Data Stream.

Niket

Despite billions of voice interactions happening daily, most businesses still treat voice as noise, not data. But hidden in every call, conversation, or spoken query is rich, real-time insight: intent, emotion, urgency, dissatisfaction, and need. With advances in Voice AI and speech analytics, we can now structure what was once unstructured, unlocking patterns, surfacing risks, and powering smarter decisions. The future isn’t just about hearing more. It’s about listening better—and learning faster.

Niket Kapadia
CTO
Voice AI Tech
Ready for next-gen Voice AI?

Explore the tech behind smarter conversations.

Beyond Call Centers: Where Speech Analytics is Making an Impact

Speech holds hidden signals, urgency, confusion, intent, that most industries have ignored for years. Today, speech analysis is helping sectors unlock what’s long been unstructured: the human voice.

Why Call Quality Analytics Needs AI Today

Manual reviews miss too much, and too often. AI-powered call quality monitoring software analyzes 100% of conversations in real time, uncovering what traditional QA can’t. It's the smarter path to better speech analytics, faster insights, and consistent performance.
Scalable,
Always-On QA
Contextual Speech Analytics
at Scale
Proactive Escalation
Detection
AI-Powered
Coaching Intelligence
Cross-Team
Operational Insights

How We Build Your AI-powered Speech Analytics Stack

Define KPIs for AI insights
Identify speech data sources
Map team-specific AI needs
Assess current tech stack
Create execution roadmap
Connect call data to AI engine
Deploy speech-to-text models
Train AI on sentiment & intent
Set AI rules for SOP compliance
Integrate AI insights with CRM/BI
Pilot AI scoring & tagging
Refine models with feedback
Enable access to AI dashboards
Roll out with usage training
Scale AI coverage & accuracy

What Our Clients Say About Their Journey with Us

The essence (in case you don't read it all): We nail it, every time!

Frequently Asked Questions (FAQ's)

Get your most common questions around Speech Analytics and AI-Powered Call Quality Analysis answered.

Speech analytics uses AI to listen to and understand every customer call. It picks up on emotions, keywords, and patterns. This helps improve quality, compliance, and customer experience.

Old-school monitoring checks a few random calls. With AI, you get insights from every call. No blind spots. Just better coaching and faster decisions.

We build custom solutions. That means your speech analytics stack fits your exact needs, not the other way around.

Yes, absolutely. We design integrations that work with your phone systems, CRMs, and cloud tools—no need to replace anything.

Think agent scores, call trends, customer sentiment, and early red flags. It helps you fix issues faster and improve call outcomes.

Security is a top priority. We use enterprise-grade encryption and comply with data protection rules across industries.

Absolutely. We partner with product teams to embed speech analytics and AI into their platforms. It helps you offer smarter, data-rich features to your end users.

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