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Case Study

eMenu: Enhance Your Dining Experience With Touch Screen

According to a survey, 61% of restaurants intend to keep providing contactless payment choices for dine-in customers. Additionally, 88% expressed their openness to replacing traditional physical menus with digital alternatives.

At a Glance

Development of Restaurant Management Application for a wide range of hospitality businesses, including restaurants, hotels, pubs, and bars, while providing centralized management for multiple hotel chains.

The purpose of the solutions is to enhance dining convenience and efficiency by seamlessly integrating with various payment gateways, loyalty programs, gift cards, and POS systems, creating a complete and seamless dining experience.

Key Highlights

End-to-end Ordering Integration

Tablet Friendly Design

Secured Payment Gateways

One-touch Payment

24/7 Online Access

Notification for Waiters

Challenges

  • Longer Waiting Times
  • Managing Inventory
  • Feedback Handling
  • Staff Scheduling
  • Order Management

About Client

The client is a US based IT services organization and want to develop an application transforming paper menus into immersive digital menus.

HOSPITALITY
Industry
DIGITAL MENU
Domain
USA
Location

How we helped?

Azilen entered into a strategic engagement to transforms paper menus into engaging digital ones, offering features that convert order-taking and POS transactions into chances to enhance customer loyalty.

2x
2x

Increased Customer Loyalty

installs
100+

Installs

top 10
Top 10

Among Restaurant Management Solutions

The Solution

Customer experience and process automation are of utmost importance for a solution catering to the hospitality sector. To achieve a modern-day solution, a technology upgrade was inevitable and was equally important for scaling the platform for future requirements, which was holistically ingrained with a Cloud-driven approach.

Cloud-driven Modernization Journey:

 

eMenu: Enhance Your Dining Experience With Touch Screen

The initial version was developed using Adobe Air and its backend using .Net Stack which was transformed with native mobile technologies and an Angular-based framework to match the latest technology advancements in the industry. This new solution was equipped with dynamic UI, integrated backend eco-system, and cloud compatibility.

  • A unique approach was executed to build a solution that served both – operational & analytical needs by using domain-driven design & maintaining extensible data properties
  • Our platform architecture helped in relieving and eventually replacing the on-premise manual ordering load, leading to cost savings in an agile environment
  • Understanding the growing performance requirements, a native mobile framework was developed which was integrated with PoS systems and all the on-premise devices
  • The kitchen back office was supplemented with scalable Angular microservices architecture to easily handle all the consumer requests and perform operations accordingly
  • Various AWS services were utilized to automate diverse restaurant activities and processes like service kiosks and fine-dine experience
  • A centralized database was incorporated to achieve the degree of autonomy required to be of a loosely coupled nature to work in an asynchronous manner
  • Failure and idempotent cloud architecture was utilized to coherently implement the orchestrated framework of the overall solution

 

Product Benefits

  • Centralized management of multiple chain operations of the hotels is feasible with the Cloud features of eMenu.
  • Boost up sales by cross-selling and up-selling of slow-moving food items.
  • Elevates the total sales and average order income by streamlining restaurants, pubs, and bars day to day-to-day operations.
  • Portrays high-definition season specials & connoisseur dishes with beautiful visuals for rapid orders.

 

User Benefits

  • Noticeable, palatable & informative visuals of cuisines help in quick decision-making.
  • Get to browse the menu in any language you choose.
  • Make payments through credit and debit cards without any problems.
  • Effortless ordering process with a single touch.
  • Capture guests’ paperless recorded feedback about their experience.
  • Adding more services is now a duck soup.
  • Help customers order drinks from the bar and food from the restaurant at the same time.

 

Solution Benefits

  • Go green by saving paper, less paperwork & reduced administration costs.
  • Increase revenue by distinguishing your current offering.
  • Helps the wait staff to concentrate on customer service rather than running to and from to manage orders.
  • Create menu items without difficulty and effortlessly manage order history.
  • Enhanced customer service by providing complete details, instructive with eye-catching menu.
  • Soaring sales prospective for catering large untouched market.
  • The quicker the services, the more contented the customers.
  • Big numbers of customer retention & footfalls.

 

Thought
Leadership

Digital menus are more convenient for customers. Customers can browse the menu at their own pace and easily compare different items. – “Wendy’s CEO Todd Penegor”.

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