Build Custom Voice AI Agent to Reimagine Your Product or Service
Whether you’re upgrading your current product with Voice AI or starting from zero – we bring the tech and thinking to make it work. Our custom-built voice agents go beyond commands; they understand context, drive action, and enhance how users experience your product or service.
What Can Voice AI Really Do for Your Customers?
It’s more than voice commands - it’s about creating intelligent, responsive, and personalized experiences. From resolving issues faster to engaging with empathy, Voice AI reshapes how your customers feel heard and helped.
Voice AI brings natural, responsive dialogue into your support flow – turning routine interactions into meaningful conversations that feel personal and helpful. It understands not just what customers say, but how they say it – adapting in real time to tone, intent, and emotion. With the ability to carry context, speak in multiple languages, and respond instantly, Voice AI makes your support feel more human.
- Understands intent and emotions
- Handles multi-turn conversations
- Supports local languages
- Delivers 24/7 instant support
- Escalates smartly to human agents
- Cuts down wait time and effort
From account issues to order tracking, Voice AI handles tasks directly through voice — improving first-call resolution and saving both time and frustration. It can pull up real-time data, walk users through next steps, and complete actions like returns or updates without human intervention. The result? Faster resolutions, fewer follow-ups.
- Guides issue resolution via voice
- Provides real-time instructions
- Fetches account order details
- Processes returns or cancellations
- Captures user details accurately
- Suggests live prompts for agents
Every interaction is a data point. Voice AI unlocks insights from tone, words, and behavior – helping you anticipate needs and elevate CX. It doesn’t just capture what was said, but how it was said – revealing customer sentiment, frustration levels, and intent in real time. These insights fuel smarter decision-making, highlight gaps in service.
- Monitors call sentiment
- Captures feedback via voice
- Flags potential churn
- Uncovers trends in conversations
- Delivers smart recommendations
- Feeds live reports to your team
Voice AI fits right into your CX ecosystem – working seamlessly across apps, devices, and platforms to ensure customers never hit a dead end. Whether it’s through mobile apps, IVRs, smart speakers, or chatbots, voice interactions stay consistent and connected. It bridges communication channels like email, SMS, and messaging, creating a unified experience.
- Connects to CRMs & support tools
- Works on IVRs, mobile
- Bridges with chat and email
- Enhances self-service journeys
- Follows up through voice triggers
- Uses history for personalization
Looking to leverage voice AI as strategic asset for your product or service? We can help you.
Beyond Calls and Support: Here is the True Potential of Voice AI
Voice AI is evolving far beyond traditional customer calls and helpdesk automation. Today, it's reshaping how businesses operate, how users interact with systems, and how decisions are made - all through natural, intuitive voice experiences. From secure authentication and IoT control to voice-driven analytics and proactive notifications, Voice AI is quietly becoming a powerful layer across enterprise operations.
Smart Devices
Building Blocks of Advanced Voice AI: What Makes it Work?
Behind every smooth, human-like voice interaction is a powerful tech stack working in sync. From speech recognition to orchestration, here’s what powers it all.
Filters out background noise & distortion to recognize speech clearly in busy environments.
Adapts to regional speech patterns, improving accessibility & inclusivity across global users.
Processes audio as it’s spoken, enabling live conversations with minimal delay.
Supports voice input in multiple languages, enhancing reach for multilingual applications.
Learns industry-specific terminology, product names, and brand-specific phrases.
Adds proper structure to transcribed text for easy readability and further processing.
Identifies the purpose behind user queries to respond appropriately in context.
Pulls out key data points like names, IDs, dates & amounts for processing or database lookups.
Evaluates emotional tone to shape a more empathetic or urgency-driven response.
Maintains memory of prior turns in the conversation to avoid repetition and confusion.
Clarifies vague or conflicting inputs with smart follow-up questions or suggestions.
Custom-trains NLU models on your domain, ensuring high performance for your use case.
Enables smooth, flowing dialogues with multiple follow-ups, clarifications, and decision points.
Keeps track of user inputs, context, and goals to prevent information loss mid-conversation.
Gracefully handles confusion or system errors without breaking the customer experience.
Allows for tailored voice flows, conditional branches, and domain-specific behaviors.
Detects complex scenarios and routes to humans with full context for faster resolution.
Continuously refines dialogue based on user behavior, edge cases, and drop-off analysis.
Generates speech that sounds realistic, fluid, and expressive, using deep learning.
Offers diverse voices in gender, tone, and personality to match user or brand preferences.
Converts responses to speech instantly to keep conversation flow uninterrupted.
Adjusts voice delivery to sound cheerful, calm, serious, or empathetic based on context.
Responds in the user’s native language for more personalized engagement.
Lets you fine-tune voice behavior using tags for pausing, emphasis, spelling, and more.
production-ready AI agents!
Voice AI Across Industries: Transforming
Customer Experiences Everywhere
- Voice-enabled product search and navigation
- Instant order status and returns via voice
- Voice-powered recommendations and upselling
- 24/7 support without human intervention
- Multilingual shopping assistants
- Conversational in-store kiosks for self-service
- Voice-based appointment scheduling and reminders
- Instant access to patient records (for professionals)
- Medication adherence and refill prompts
- Symptom triage using natural conversation
- HIPAA-compliant voice assistants
- Elder care support through smart speakers
- Voice biometrics for secure authentication
- Balance checks and transaction summaries via voice
- Fraud alerts and financial tips in natural language
- Conversational investment assistants
- Loan status updates and EMI reminders
- Accessible voice-driven UIs for elderly users
- Flight, hotel, and booking confirmations via voice
- Real-time updates for delays or gate changes
- Voice check-in at kiosks or via app
- Concierge-style service via smart devices
- On-demand travel assistance in multiple languages
- Personalized trip planning through dialogue
- Voice-activated dashboards and reporting
- Employee helpdesk support via voice bots
- Meeting scheduling and task reminders
- Voice-driven incident management workflows
- Voice-powered CRM data retrieval
- Voice-powered IT service desk automation
- Voice-driven learning assistants for students
- Real-time Q&A & concept clarification via voice
- Interactive voice-based assessments and quizzes
- Multilingual support for global learners
- Personalized learning paths through conversational input
- Voice-enabled content navigation for accessibility
Our End-to-End Voice AI Engineering & Enablement Services
Case Study: Automated Pre-Screening at Scale with Voice AI Solution
Partnered with a recruitment intelligence firm to built an AI-enabled Recruitment Assistant for seamless and real-time multi-lingual pre-screening process to derive candidates’ sentiment and fit-to-role quotient.
- RLHF based finetuning & Instruction tuning to create custom Vicuna LLM.
- NLU approaches to understand multilingual responses from candidates.
- Llama2 LLM models to generate call summaries for recruitment insights
- Voiced-based confidence detection & sentiment analysis with insights.
- Custom speech models using Azure Speech Studio to improve transcription from candidate responses.
USA
Other Case Studies: Real Transformations, Real Results
What Our Clients Say About Their Journey with Us
Azilen has been working with us for about two and a half years now, and we’ve done multiple projects together. They’ve been fantastic, especially in the HR space. Whether it’s integrations or custom software development – these guys are our go-to team. Seriously, they’re one of our favorite partners. Highly recommended.
Azilen has been a huge part of our product development journey. Working with Azilen has been absolutely amazing. What really stands out is their versatility. It’s rare to find a partner that’s strong in AI, backend, and everything in between – but Azilen brings it all together. That kind of comprehensive skill set was critical for us. We needed a partner who could move at our pace, fit within our budget, and scale with us. In fact, just a couple of months ago, we had to double our team size – and within a week of conversation, Azilen made it happen. I’m proud and excited to be working with you guys. It’s been a fantastic experience.
In the rapidly evolving world of technology, finding a reliable software development partner is like finding a needle in a haystack. But with Azilen, we found a team that constantly seeks to understand our complex environment and requirements while translating them into practical, efficient solutions.
Their team of skilled developers has consistently delivered high-quality software. Their ability to adapt to changes and provide innovative solutions has greatly contributed to our success.
We are satisfied with our partnership with Azilen and look forward to achieving greater milestones together.
The Azilen team helped develop a complex cross-platform mobile application. We were more than happy with the professional project management and transparent communication. Scoping and implementation were as easy as working with local staff. The results delivered were always on time and of high quality. We look forward to working with Azilen on our next project.
We appreciate our relationship with Azilen. We are just getting going, ClearingBid is going to democratize the IPO market for all, this is where Azilen has helped and played an important role with us. For a big vision, we did not have a design team to start, so number of our solutions were driven by Azilen. I want to give a big shout out the structured product management skills and the necessary follow up efforts from the team.
We are extremely satisfied with the competence technical expertise that Azilen has shown us, this is combined with great customer service.
The beta product has shown reliable performance and satisfactory features, according to test users. Despite some scheduling misalignment, Azilen Technologies’ flexibility, responsiveness, and complete deliverables continue to boost the collaboration.
Azilen Technologies delivered an impressive product and continues to create extensive project overviews that ensure effective collaboration. The team communicates clearly and manages the project cost-effectively. They are accessible and offer technical expertise to support a valuable partnership.
The quality of the final deliverables impressed the end client, a testament to the team’s agility and ability to collaborate with a remote partner. They actively put in the effort to adapting their work to reflect given feedback. Their contributions and suggestions added value to the relationship.
As co-founders of a New York based legal technology startup – we’ve worked with Azilen Technologies since January 2017. Azilen has been a steadfast resource for our company, helping us to translate product ideas into live applications for Web, IOS and Android. We are highly satisfied with Azilen’s overall ability to implement technical solutions. The team is highly professional; they utilize good collaboration tools; they provide regular feedback and advice, and they help allocate project resources efficiently. Overall, the experience has been excellent.
Prototype versions of both apps have shown improvement over past versions and received largely positive feedback. Azilen Technologies provided pragmatic recommendations and advice about long-term strategies. Their dependable delivery and impressive technical skills produced excellent results.
Very satisfied with high quality of work and ability to collaborate on and accomplish complex objectives. Across all areas of mobile app development and deployment to detailed custom applications, our extended team here is reliable and delivers successful results.
All clients have responded positively to the new sites, which are polished and highly dependable. Azilen Technologies communicates effectively, handles complex projects with ease, and delivers consistently high-quality work within budget and schedule.
Frequently Asked Questions (FAQ's)
Absolutely! Whether your product is a mobile app, website, or device, we can seamlessly integrate voice AI capabilities. This upgrade enhances user experience by enabling natural, hands-free interactions without disrupting your current setup.
The timeline varies based on complexity and features. Simple voice assistants can be ready in a few weeks, while more advanced, fully integrated solutions usually take a few months. We work closely with you to set realistic goals and keep development on track.
Yes, absolutely. We tailor speech recognition models to understand a wide range of accents and dialects, and provide multilingual support. This ensures that your users, no matter where they’re from, can interact clearly and comfortably.
Protecting user data is a top priority. We implement industry-standard encryption, follow compliance guidelines, and design our systems to minimize data exposure. Your customers’ information stays secure throughout every interaction.
Yes, Voice AI can significantly cut support costs by automating routine queries, speeding up resolution times, and freeing agents to handle more complex cases. This not only saves money but also improves customer satisfaction by reducing wait times.
When Voice AI encounters something it can’t handle, it smoothly hands off the conversation to a live human agent, complete with conversation context. This way, customers never get stuck or frustrated.
Definitely. We don’t just build and leave – we provide ongoing monitoring, regular updates, performance tuning, and feature enhancements to ensure your Voice AI stays effective and up to date with evolving needs.
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